Terms of Use

Version:1.0  | Last updated: May 4, 2026

1. Service Provider

2. Acceptance of Terms

By accessing this website or using our services, you confirm that you have read, understood, and accepted these Terms of Use, as well as our Privacy Policy and Cookies Policy.

3. Legal Basis

The relationship between us is governed by:

• Law No. 04/L-077 on Obligational Relations of the Republic of Kosovo
• Law No. 04/L-094 on Information Society Services
• Law No. 03/L-181 on Consumer Protection
• EU E-Commerce Directive 2000/31/EC
• Directive 2011/83/EU on Consumer Rights

4. Description of Services

Shkodra Group offers production, sales, installation, and servicing of premium windows and doors using REHAU systems and aluminium. This website serves to:

• Present our products and services
• Receive quote and consultation requests
• Communicate with potential and existing clients
• Publish news, projects, and educational resources

5. Permitted Use

You agree to use this website only for lawful purposes. The following are prohibited:

• Use for any illegal or fraudulent activity
• Attempting unauthorized access to systems or data
• Sending viruses, malware, or harmful code
• Copying, modifying, or distributing content without permission
• Using bots, scrapers, or automated tools without permission
• Any action that may damage our reputation or systems

6. Intellectual Property

All content of this website — including the logo, texts, photos, videos, graphics, design, code, and the Shkodra Group brand — is the property of Shkodra Group Shpk or has been licensed for use. The REHAU brand is the property of REHAU AG. All rights are reserved under the laws of Kosovo and international conventions.

Any reproduction, modification, or commercial use without written authorization is prohibited.

7. Quotes and Pricing

Prices and product specifications published on the website are informational and do not constitute a binding offer. The final price and specific terms are determined in the official quote signed by both parties.

Quotes sent by us are valid for a limited time (usually 30 days) and may change based on raw material price fluctuations (PVC, aluminium, glass).

8. Product Warranty

All our products carry a 10-year warranty for materials and workmanship, as specified in the contract. The warranty does not cover damage from misuse, force majeure, or improper maintenance.

9. Right of Withdrawal (Consumers)

Per consumer protection law, the consumer has the right to withdraw from the contract within 14 days of signing, except where products have been ordered with customized specifications (size, color, special options) — which cannot be returned due to their nature.

10. Limited Liability

Although we strive to keep the website information accurate and up-to-date, we do not guarantee the absolute accuracy of every detail. Shkodra Group is not liable for indirect, incidental, or consequential damages arising from use of the website.

Nothing in these Terms excludes our liability under Kosovo laws for death, personal injury, or fraud.

11. Third-Party Links

Our website may contain links to third-party sites (Facebook, Instagram, Google Maps, partners). We are not responsible for the content or practices of these sites.

12. Changes to Terms

We reserve the right to change these terms at any time. Changes take effect immediately upon publication on this page. Continued use of the website after changes will be considered acceptance of the new terms.

13. Applicable Law and Jurisdiction

These Terms are governed by the laws of the Republic of Kosovo. Any dispute arising from or related to these Terms will be resolved by the competent Courts of Kosovo, except where the law provides otherwise.

14. Contact

For any questions about these Terms, contact us at: